Senior Client Advisor - Selfridges

Londres, United Kingdom · Posted 20 days ago

Job details

Location: Londres, United Kingdom

Description

Role Overview We are currently looking for a dynamic and detail-oriented Senior Client Advisor to join our Woman Department at Selfridges, London. As a true ambassador of the Dolce & Gabbana brand, you will make sure to provide an excellent service to every customer. Your Contribution to the Role • Tailor the client experience in order to elevate experience and impression of the brand • Support the Sale Staff performance providing mentoring and ensure smooth operations on the shop floor • Promote and sell products by identifying our international customers’ needs • Deliver outstanding customer service and build long-term relationship with customers • Maintain the store standards according to the guidelines. • Embody and transmit with passion the company projects through an effective product knowledge • Ensuring to build long lasting relationships with the clients using clienteling tools (i.e. Client Book or client ceremony instructions) and system (i. e. CRM) • Monitor the stock levels and support the activities of the Sale Staff • Support basic cash operations when necessary What You Bring to the Team • Fluency in English, & Other languages are considered a plus • Minimum of 3 years’ proven experience in luxury retail • Strong clienteling skills with the ability to deliver a memorable client journey/ceremony • Proficiency in effective sales techniques with a track record of achieving targets • Solid understanding of store KPIs and how to drive performance • Highly self-motivated with a positive attitude and refined selling approach • Excellent customer focus, combined with strong presentation, interpersonal, and communication skills • Collaborative team player with the ability to build strong internal and external relationships

The Maison

Dolce & Gabbana is hiring for 88 positions in 16 countries. View all its openings

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