Sales Manager - Selfridges

Role Overview We are seeking a dynamic and detail-oriented Sales Manager to join our Womenswear Department at Selfridges, London. As a true ambassador of the Dolce & Gabbana brand, you will play a pivotal role in empowering the sales team with the tools, guidance, and support they need to deliver exceptional client experiences and consistently achieve sales targets. Your Contribution to the Role • Enable Sales Excellence: Act as a key enabler for the sales team by ensuring they have the right tools, knowledge, and motivation to perform at their best and close sales effectively. • Client Experience Leadership: Elevate the in-store experience by mentoring team members on delivering personalized, high-touch service aligned with Dolce & Gabbana standards. • Sales Floor Coordination: Oversee the smooth execution of the sales ceremony, ensuring consistency, efficiency, and alignment with brand values. • Product & Brand Expertise: Serve as a role model in product knowledge and brand storytelling, inspiring the team and enhancing client engagement. • Clienteling & CRM: Drive client retention and acquisition through strategic use of CRM tools, ensuring accurate data capture and proactive outreach. • Performance Monitoring: Track individual and team KPIs, identify areas for improvement, and implement action plans to drive results. • Team Development: Mentor and coach Client Advisors, fostering a culture of collaboration, accountability, and continuous improvement. • Operational Support: Assist with visual merchandising, stock organization, and shop floor maintenance to ensure a premium environment. What You Bring to the Team • Proven experience in a leadership role within luxury retail, ideally in Womenswear. • Strong organizational and multitasking skills, with a proactive and solution-oriented mindset. • Excellent interpersonal and communication abilities, with a talent for motivating and developing others. • Fluency in English; additional languages are a plus. • Deep understanding of luxury client expectations and industry standards.