Description
Sales advisor opportunity — Balzac Paris arrives in Marylebone!
Founded in Paris, Balzac Paris is a B Corp certified brand championing la mode à la parisienne —chic, timeless, and cleverly twisty with our signature 'Tradi-Barje' spirit (a creative blend of traditional elegance and bold, playful touches). Dedicated to eco-responsibility, we craft high-quality, sustainable pieces designed to last. As we expand internationally, we are thrilled to bring our vibrant universe to London with the opening of our new flagship store in Marylebone .
The role reports directly to the Store Manager & Assistant Store Manager.
RESPONSABILITIES :
1 - STORE OPENING & CLOSING
· Open and close register/POS systems
· Adhere to the daily roadmap (floor zoning, scheduling, and management-defined goals)
· Comply with the dress code defined by management
· Turn on and ensure the proper functioning of store equipment (music, lighting, video projector, fragrance diffuser, etc.)
· Maintain boutique cleanliness (both inside and outside)
2 - SALES & CUSTOMER RELATIONS
· Proactively engage with customers to reach targets set by management
· Welcome and assist customers on the sales floor and fitting rooms: brand storytelling, fashion advice, styling/silhouetting (size, color, fit, collections, etc.), cross-selling, and upselling
· Acquire new customers and foster customer loyalty
· Adhere to the customer journey defined by management
· Master and execute POS operations: processing payments, refunds, and item exchanges
· Master and promote in-store services (kiosks, repair services, alterations, hot stamping, leather care, click & collect, etc.)
· Stay informed on Balzac updates and maintain an omni-channel vision (web & retail integration)
· Prepare daily food & beverage offerings for customers
3 - STORE MAINTENANCE & OPERATIONS
· Ensure the sales floor is constantly replenished (floor stock, visual merchandising, and try-on items)
· Maintain cleanliness across the sales floor, stockroom, and staff areas
· Follow merchandising guidelines and point-of-sale materials (POSM) established by management
· Participate in and prepare for the setup of new collection launches
· Comply with operational processes (distinction between web/retail returns, floor stock management, stock items for try-ons, shopfloor organization & visual merchandising, etc.)
· Contribute to and draft weekly performance reports
4 - STOCK & INVENTORY MANAGEMENT
· Maintain and respect stockroom layout rules defined by the Stock Manager
· Ensure proper garment presentation (steaming, hanging, and folding)
· Participate in cycle counts and annual inventory audits as needed
· Receive shipments as needed
REQUIRED SKILLS & QUALIFICATIONS :
Hard skills :
· Proficiency in Shopify
· Ability to receive and process shipments
· Strong command of retail sales techniques
· Knowledge of sales KPIs
Soft skills :
· High level of thoroughness and rigor
· Strong organizational skills
· Proactivity and initiative-taking
· Agility and adaptability
· Excellent communication skills
· Ability to work effectively in a team
