Store Manager (m/f) - Permanent Contract

Store Manager opportunity — Balzac Paris arrives in Marylebone! Founded in Paris, Balzac Paris is a B Corp certified brand championing la mode à la parisienne —chic, timeless, and cleverly twisty with our signature 'Tradi-Barje' spirit (a creative blend of traditional elegance and bold, playful touches). Dedicated to eco-responsibility, we craft high-quality, sustainable pieces designed to last. As we expand internationally, we are thrilled to bring our vibrant universe to London with the opening of our new flagship store in Marylebone . The Store Manager reports directly to the Retail Director. RESPONSIBILITIES : 1 - STORE MANAGEMENT & ANIMATION · Comply with procedures and strategies established by management · Deliver an exceptional customer experience while adhering to sales process steps · Manage external service providers operating within the boutique · Propose and implement in-store activations and promotional events to exceed targets · Uphold and protect brand image and standards · Train and coach the team (sales pitch, procedures, collections, materials, etc.) · Ensure top-tier boutique presentation standards (visual merchandising, dress code compliance, etc.) · Maintain store cleanliness, upkeep, and communal areas 2 - BUSINESS & COMMERCIAL MANAGEMENT · Monitor sales and financial KPIs · Understand the boutique’s P&L and respect budget constraints · Proactively develop action plans to achieve sales targets · Process daily/weekly bank deposits · Produce weekly performance reports and establish action plans to optimize results 3 - HUMAN CAPITAL & PEOPLE MANAGEMENT · Manage FTEs (Full-Time Equivalents) and adapt staffing based on operational needs · Optimize team scheduling to prevent under- or overstaffing (leave management and approval) · Identify hiring needs and liaise with the HR department · Conduct recruitment interviews, onboarding, and offboarding in coordination with HR · Submit payroll variables within the deadlines specified by management · Create and optimize staff schedules · Conduct monthly 1-on-1 check-ins with team members and track progress · Set team and individual performance objectives · Conduct annual performance reviews within required deadlines · Intervene and alert the HR department regarding behavioral issues or policy breaches · Allocate and adjust retail staff based on Balzac Paris events, priorities, and boutique needs 4 - STOCK MANAGEMENT · Ensure stock levels are maintained, delivery schedules are adhered to and product rotation runs smoothly · Supervise rolling stock-takes · Ensure the seamless operation of the « Kiosque » service (click & collect, repairs, hot stamping, etc…). 5 - MANAGEMENT · Celebrate and embrace differences · Support creative energy · Cultivate employee engagement · Share enthusiasm · Unlocking the power of the collective ✨ Profile required: • You are organized and possess excellent interpersonal skills. A true leader, you have a strong commercial drive, a results-oriented mindset, and a taste for teamwork. • You have prior experience as a Store Manager within a high-end ready-to-wear brand. REQUIRED SKILLS & QUALIFICATIONS : Hard skills : · Be familiar with and proficient in the following tools : Office Suite, Biron, Shopify… · Managing and optimising stock · Recruit and unite · Mastering schedule management · Mastering sales techniques · Budget management and financial oversight Soft skills : · Strong attention to detail and rigor · Excellent organizational skills · Proactivity · Solution-oriented mindset · Agility and adaptability · Strong communication skills · Leadership skills