Stock Controller 12 month FTC - Hermès Parfums & Beauté

Inventory & Stock Management • Maintain accurate stock records across Harrods and Selfridges Counters. • Process all deliveries, transfers, returns, damages and stock adjustments accurately and within company timelines. • Ensure all stock is correctly ticketed, security tagged and stored according to company & retailer standards. • Conduct regular cycle counts and stock checks to maintain inventory accuracy. • Investigate and resolve stock discrepancies, negative stock positions and inventory variances. • Monitor slow-moving stock and communicate opportunities for stock optimisation. • Ensure all stock locations are organised, clean & tidy, clearly labelled, safe and compliant at all times. Replenishment & availability • Ensure timely and accurate completion of any necessary administration, adhering to set procedures and policies as appropriate • Ensure timely replenishment of all fragrance & beauty lines. • Maintain optimal stock levels on counter, in proximity stockrooms and within back-of-house areas. • Monitor bestsellers and proactively replenish to maximise sales opportunities. • Support launch periods by ensuring stock is available ahead of launch dates. • Manage tester replenishment and support sampling requirements. • Prepare stock allocations for key trading periods and promotional activity and assist with set up and breakdown of key activations. Operational Excellence • Establish and maintain strong client relationships by ensuring that all clients requests and after sales service issues are followed up and communicated in a timely manner, consistent with Hermès standards and values. • Act as the key operational support partner for Beauty Consultants and Counter Managers. • Ensure efficient processing of customer orders, reservations and collections. • Support aftersales requests, returns and defective product management. • Maintain high standards of housekeeping within all stock areas. • Ensure compliance with all health and safety procedures. • Develop and maintain, good and constant communication with your line manager and/or Store Manager • Establish and maintain strong relationships within your own store environment and within Hermès by always providing a high-level customer service, including prompt response to requests, and offering alternatives. • Be prepared to assist on the shop floor with sales during exceptionally busy times (e.g., Christmas). Merchandise • Maintain and develop and be proactive with in-depth product knowledge through product training • Ensure merchandise is handled with care and consideration. . • Inform your Business Managers with any new stock arrivals instore. Reporting & Administration . • Maintain accurate reporting within all stock management systems. • Track and report stock accuracy KPIs. • Monitor delivery performance and stock availability. • Produce regular stock updates for retail management teams. • Support forecasting through visibility of stock levels and potential risks. • Escalate stock shortages, quality concerns and operational risks promptly. Loss Prevention & Compliance • Follow all stock handling and security procedures. • Support investigations relating to stock loss and inventory discrepancies. • Maintain strict controls over testers, samples and damaged stock. • Ensure all audit and compliance standards are consistently achieved. Profile Requirements • Organised, flexible and reliable • Excellent communication skills • Good IT Skills • Good team player with capacity to work autonomously • Professional with ability to work efficiently and accurately under pressure Skills & Experience • Proven previous stock control, stockroom or inventory management experience required . • Experience within luxury retail, premium beauty, cosmetics or fragrance preferred. • Strong organisational and planning skills. • Excellent attention to detail. • Comfortable working across multiple store locations. • Strong numerical and analytical capability with good Microsoft Office skills • Experience using stock management systems. • Ability to prioritise workload during peak trading periods.