Client Relations Centre Advisor

Role Purpose As a Client Advisor within the Client Relations Centre, based in the head office, you will be an ambassador of the Maison, delivering a personalised and memorable experience to our clients across multiple channels. Operating in a multilingual and fast paced environment, you will build lasting relationships, provide expert guidance and ensure every interaction reflects the values, quality and attention to detail that define Hermès. As a trusted point of contact for our UK and Irish clients, you will combine a strong sense of service, product knowledge and commercial awareness to create meaningful connections and contribute to the continued success of the Maison. Key Responsibilities Deliver an Exceptional Client Experience • Support clients across telephone, email, WhatsApp and other digital channels, delivering personalised assistance tailored to their individual needs. • Build genuine and lasting relationships through every interaction, ensuring clients feel recognised, valued and cared for. • Take ownership of client enquiries, ensuring each request is handled with care, efficiency and attention to detail from initial contact through to resolution. Support Client Engagement and Sales • Act as a trusted advisor, building meaningful client relationships through personalised service, expert guidance and a deep understanding of individual needs. • Generate sales opportunities and strengthen client loyalty by delivering exceptional service and creating memorable experiences across every interaction. • Proactively engage with clients and share relevant products, services and Maison information in an authentic and tailored manner. Ensure a Seamless Omnichannel Experience • Accompany clients across our different channels, ensuring a smooth and consistent experience between digital and retail environments. • Handle client orders with accuracy, care and attention to detail, ensuring alignment with Maison standards while contributing to a seamless and exceptional client experience. • Provide accurate information regarding products, availability, reservations, orders, deliveries, returns, exchanges and after sales services. • Work closely with stores and internal teams to ensure client requests are managed efficiently and with care. Collaborate and Contribute • Build strong partnerships with retail stores and internal teams, fostering a collaborative approach to client service. • Share client feedback and insights to help enhance the client experience and ways of working. • Contribute actively to team objectives and support a positive and collaborative working environment. Skills & Experience • Passionate about delivering exceptional service and creating memorable client experiences. • Empathetic, personable and confident communicator, with a natural ability to build rapport and develop meaningful relationships with clients. • Excellent verbal and written communication skills in English. • Strong organisational, problem solving and prioritisation skills, combined with confidence, assertiveness and a strong sense of ownership when managing client interactions and requests. • Adaptable, proactive and comfortable managing multiple tasks in a dynamic environment. • A collaborative team player who values partnership and relationship building. • Proficient in navigating multiple IT systems, CRM platforms, customer service software and Microsoft Office applications. • Previous experience in luxury retail, hospitality, customer service or eCommerce is preferred. Experience supporting a discerning international clientele would be an advantage. Contract Information • Permanent contract. • 37.5 hours per week. • Based in head office in Mayfair • Working pattern fully flexible based on business needs. • Rotating shifts in line with team requirements. #LI-AL3