Platform Engineer

• The platform team looks after the infrastructure that supports the Charlotte Tilbury customer experience online, and the platform that our engineers use – from CI/CD pipelines to shared Terraform modules, from security improvements to tooling optimisation • Engineering squads follow DevOps principles, with teams running what they build – and the platform team sits alongside them, making it easy for them to get it right the first time, making the infrastructure scalable and secure, and making the journey from idea to deployment to support a smooth one • We are looking for a motivated, curious, collaborative new team member to help us deliver a game-changing roadmap of features with luxury-level performance and reliability • Maintain and contribute to all parts of our AWS platform that creates a luxury shopping experience for our customers • Work on platform initiatives that enable our cross-functional squads to self-serve when it comes to provisioning infrastructure from the AWS catalogue • Contribute to our tooling and the overall developer experience of our engineers, making it easy for them to create, maintain, and own the infrastructure they need, and making the process of building, testing, and deploying services and features fast and frictionless • Review and continuously improve our cloud infrastructure, making sure it is secure, performant, and cost-efficient, and is ready to support the ambitious growth plans for our business • Receive mentoring, development, and training to ensure your skills are kept up to date • Have an opportunity to contribute to SRE and incident response • Who will you work with: Lead Platform Engineer, Engineering Team etc Benefits • Generous staff discount • Generous product gifting • Hybrid, flexible working • Access to Tilbury Treats - discounts on everything from gym memberships to cinema tickets • Dog friendly office on Monday and Fridays • 25 days holiday plus bank holidays • Other fabulous benefits such as life assurance, birthdays off work and pension contribution • Knowledge of cloud CI/CD systems, preferably GitHub Actions, with an understanding of how to handle secrets and privileged access for those systems • Hands-on experience with running services in the cloud – we use AWS, so AWS is strongly preferred but not essential • Experience in designing, maintaining and running production infrastructure using IAC (preferably Terraform) • Experience with Docker, containers and container orchestration platforms • Familiarity with core AWS services, we actively use Elastic Container Service, Lambdas, CloudFront, API Gateway, S3, RDS, Route53, API Gateway, ElastiCache • Grounding in basic networking and connectivity – VPCs, load balancers, routing • Experience in using a scripting language (such as Bash or Python), for CI/CD and general problem-solving • Knowledge of observability concepts and ability to utilise monitoring tools (logs, metrics, dashboards, alerts – we use Grafana) to identify problems and find solutions • Understand that platform work is not just provisioning infrastructure but helping services run reliably day to day • Are comfortable working across project delivery and operational support • Comfortable with ambiguity and refining direction as a team • Are curious, proactive and enjoy solving platform problems that enable other engineers • Are self-motivated, willing to seek solutions and ask for help when needed • Are comfortable working with a range of service in production and understand how they are built, monitored and supported • Can communicate clearly with technical and non-technical stakeholders • While we outline the experience and skills we believe set candidates up for success, they’re a guide - not a barrier. If you can demonstrate the capabilities needed for the role, we’d love to hear from you, whether you have more or less experience than listed • Familiarity with, and interest in, security, and readiness to consider security implications in every action • Hands-on experience with at least one non-IAC programming language (Java, Python, Typescript, or any other) • Familiarity with AWS IAM, least privilege, encryption and secure access patterns for services and CI/CD • Experience working in e-commerce and running commercially critical infrastructure used by tens or hundreds of thousands of customers every day