Account Manager & Site Merchandiser Amazon

Londres, United Kingdom · Permanent · Posted 7 days ago

Job details

Contract
Working time: Full-time
Location: Londres, United Kingdom
Workplace

Description

Key Responsibilities We’re excited to share that we have a National Account & Site Merchandising Manager role, responsible for the Italian market whilst based in our London office. The National Account Manager & Site Merchandising role is responsible for managing day-to-day execution of ELC brands with a key pure-play retailer across multiple markets. This includes site merchandising, promotional execution, and operational alignment with internal and external partners. The role delivers flawless product/content setup and supports commercial goals while ensuring a premium customer experience. What This Role Does Professional working proficiency in Italian is essential , as the role manages commercial activity and stakeholder interactions in these markets. Strategic Planning • Execute commercial activities supporting retail and net sales targets across pure-play retailer marketplaces • Translate brand priorities into execution plans for PDPs, promotions, and Brand Stores • Support the SNAM in identifying risks and opportunities for launches, merchandising, and commercial events • Adapt brand content and promotional moments to the pure-play retailer environment • Ensure proper registration and maintenance on Vendor Central and catalogue setup • Build launch checklists, ensure high-quality product titles, bullets, descriptions • Coordinate creation/upload of rich media • Build the retailer-specific storefront • Set up review-seeding programs as applicable Inventory and Supply Chain • Use market data and tools to predict demand and align with supply chain teams • Coordinate shipment plans and monitor inventory levels • Manage PO lifecycle, availability, and replenishment to prevent out-of-stocks Account Management • Manage operational execution across multiple brands • Ensure content accuracy across imagery, copy, pricing • Implement promotions and merchandising in line with commercial calendars • Coordinate NPL setup, catalogues, and campaign activations • Liaise with retailer partner contacts for issue resolution Data, Insights & Analysis • Monitor KPIs: content health, availability, conversion, traffic • Track promotional performance, escalate risks, and recommend optimisations • Provide executional reporting for internal stakeholders • Use dashboards and scorecards to drive content performance Collaboration & Communication • Collaborate daily with Brand Online, PXM, Marketing, Finance • Ensure seamless asset handover and campaign alignment • Escalate execution barriers to the SNAM • Represent the retailer execution perspective in planning meetings Promotions & Merchandising • Set up and monitor promotions across multiple program types • Coordinate participation in peak commercial events (e.g., major retail tentpole events) • Ensure compliance with MAP policies • Own Brand Store refreshes seasonally • Audit PDPs and Storefronts regularly • Optimise SEO, titles, bullets, and A+ content • Leverage retailer merchandising widgets What You Will Need To Be Successful In This Role • Bilingual Fluency: Professional-level Italian (written and verbal) to lead communication and strategy for the Italian market. • Platform Expertise: Advanced knowledge of Vendor Central to manage high-volume digital trading. • Commercial Background: Proven experience in National Account Management and Site Merchandising with pure-play retailers. • Collaborative Mindset: Ability to partner effectively across multiple departments to align brand and commercial goals. • Strategic Organisation: A high degree of structure and the ability to pivot between multiple competing priorities. • Influencing Skills: Strong communication, negotiation, and change management capabilities. • Analytical Depth: Ability to interpret complex data and translate it into actionable growth strategies using MS Office. Compensation & Benefits • 25 Days Annual Leave (exc. Bank Holidays) • 1 day Annual Leave to celebrate your birthday • Holiday Purchase opportunity • Bonus Opportunity • Ability to work Remotely/Abroad up to two weeks per calendar year • Summer Fridays • Generous Staff Discount • Mental Health Wellbeing Initiatives • Benefits platform with exclusive discounts and offers • Employee resource groups • LinkedIn learning

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Estée Lauder Companies (Estée Lauder Companies) is hiring for 485 positions in 38 countries. View all its openings

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