Supervisor M.F - Hampstead

Since 1985, Bompard has cultivated cashmere excellence through its core values: heritage, sustainability, and a commitment to quality. Each creation is part of a unique legacy of craftsmanship, driven by a historic mastery of knitwear and a rare sensitivity to the material. Icons of the contemporary wardrobe, Bompard pieces embody a timeless and confident French elegance. The House offers collections that resonate with the spirit of the times composed of refined, versatile essentials made from exceptional materials. With a strong focus on international growth and digital development, Bompard is reinforcing its position as a leading name in responsible luxury, blending artisanal tradition with sustainable modernity. Bompard is looking for a full-time Supervisor (40 hours/week) for our Hampstead store. The position is available immediately. Main Responsibilities: Client Experience & Sales Leadership • Lead by example in delivering a premium, personalised client experience, from the warm welcome to the farewell at the door • Support, coach and motivate the team to achieve outstanding service standards • Handle complex client situations and build lasting loyalty • Monitor individual and team sales performance, providing regular feedback Product Knowledge & Brand Representation • Maintain expert knowledge of the full product range (quality, care, past collections, styling) • Train the team in product knowledge and selling techniques • Embody the brand's image, values and standards at all times Boutique Organisation & Visual Standards • Keep the boutique immaculate (sales floor, stockroom and shared areas) • Uphold merchandising standards and support visual updates Stock Management • Oversee deliveries and product checks • Monitor stock levels, help prevent stock loss and follow up on special orders • Help coordinate regular stock counts Operations & Team Management • Assist with scheduling and daily team organisation • Support opening and closing procedures in line with company and security policies • Foster a positive, collaborative and high-performing team spirit Sales Performance • Own daily, weekly and monthly sales targets • Analyse performance indicators and implement action plans to meet and exceed KPIs • Previous experience in retail supervision, preferably in premium or luxury fashion • Strong leadership and interpersonal skills • Passion for client service and high-quality products such as cashmere • Proactive, organized, and results-driven By joining Bompard, you become part of a French company renowned for its quality and unique cashmere expertise. Ready to take on this challenge ? Send us your application! We look forward to meeting you and sharing this adventure with you in London !