Consumer Care Advisor- 3 month FTC

The Opportunity The Customer Operations Executive is part of a central team responsible for all the Back Office administration tasks behind B2C orders. With customers at the forefront of all our decision making, these tasks will be executed within a defined SLA, ensuring our order to cash offering is smooth and efficient and that all internal targets are met. What you'll get to do • Manage escalations from external consumer care team • Maintain and modify the B2C orders • Place B2C replacement orders • Liaise and provide information to Logistic teams to resolve any delivery issues • Payment fraud management • Returns management • Process commercial refunds • Manage customer chargebacks • Manage UK Internal Orders We'd love to meet you if you have • Previous experience in a customer facing role • Ideally SAP software experience • Working knowledge of Microsoft Excel • Strong communication skills • Strong organisational skills and attention to detail • Solid analytical and numerical skills • Ability to work well on own initiative as well as part of a team A few things you'll love about us • An entrepreneurial, creative and welcoming work culture • A range of learning and development opportunities • An international company with plenty of opportunities to grow • A competitive compensation & benefits package